25 Sep 2026
How to run support for a digital product without a helpdesk
Digital product support without a helpdesk: five categories, three written replies, response times, escalation words, and when a helpdesk is worth paying for.
Running a small product business without an ops team
Notes for people selling software or digital products on their own: handling support without a helpdesk, getting from waitlist to first sale, and the small systems that keep a one-person shop running. Each post links the free workflow or template it describes.
25 Sep 2026
Waitlist to first sale: a one-week launch checklist
Waitlist to first sale in one week: a day-by-day launch checklist for the listing, the price, a test purchase, sale logging, launch day and buyer follow-ups.
Updated